A Thank You To Burgan Bank...

Dear Sir/Madame Working at Burgan Bank,

Thank you for the excellent customer service that you provide, and for making the 804080 hotline not-so-hot.

I think the special offer message that you playback to me when I'm placed on hold is quite astounding, I thought the same thing when I first heard it 2 years ago. I don't blame you for leaving it on that long, it's very catchy, so is your catch phrase "we don't know anything for sure" when ever I inquire about anything regarding my account.

I'm one of the truly blessed 'lucky ones' that signed up for your Virgin VIP Prepaid MasterCard card 'service' (again notice the quation marks), and I must say that life was not worth living until you made it so with the edgy sense of adventure that I feel each day not knowing what my financal future brings.

Beside my ability to do virtually nothing with the card, except making orders online and getting those orders cancelled due to your inability to act as a bank and authorize my billing address, I find it truly amusing watching you struggle and looking bewildered everytime I bring my sorry-ass to your sorry-ass office to 'help' me with a problem that seems too complicated for your pea-sized brains; such as attaching an address to my credit card or correcting my name on file or even checking for pending transactions.

It's the same old line everytime "we can't access this card becuase it's a prepaid not an actual account" did you think that people with prepaid cards wouldn't need technical support? I shouldn't have to tell you what to do, this thing is practically useless without tech support as we're unable to do anything ourselves, did you expect everything to JUST work out fine. If you can't provide a complete serivce, don't provide one at all. If the banking business is too much hard work for you, then you should just close your business down and spare us all some grief and get out with some dignity (If you can't stand the heat...).

I realize that I'm being too hard on you, demanding too much from you, impossible things like doing your job, but I do hope that you go on and continue providing us with that impeccable customer support that we know oh-too-damn-well.

Best Regards,
Usef